Agneev Ghosh
Software Engineer 2 at Amazon
- Role
- Software Development Engineer 2 at Amazon
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Agneev Ghosh
Over seven years of experience in software development. Currently at Amazon, contributing…
Experience
Software Development Engineer 2
Jun 2022 — Present · Seattle, WA, US
Team - Amazon Customer Engagment Technologies.Role - Tech LeadProduct - Voicebot for customer service operations such as Return-Refunds, Cancelations, Digital Order management, Prime account management, Order status, Delivery updates, Feedback.Projects - 1. Integrated Voicebot platform with LLM based intent detection and issue resolution models, improving issue automation rates by 10%. Expanded Voicebot platform to first non english speaking marketplace in France.3. Sped up intent detection and Item selection process for customers by improving Order prediction services resulting in 20% increase in Automation.
Education
University of California, San Diego
Master of Science (MS), Computer Science
2015 — 2017
R. V. College of Engineering, Bangalore
Bachelor of Engineering (B.E.), Computer Engineering
2010 — 2014
Skills
- Algorithms
- Wearable Computing
- Operating Systems
- Sql
- Linux
- Core Java
- Team Management
- Ubiquitous Computing
- Html
- Javascript
- Java
- Php
- C
- Programming
- C++
- Data Structures
- Css
- Organizational Leadership
- Human Computer Interaction
- Mysql
- Networking
- Network Security
- Android Development
- Software Development
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