Agilan Balaguruswamy

About Agilan Balaguruswamy

About me:8+ years into Service Delivery, service desk support/operations. Available to join immediately as looking for a new opportunity urgently. Good Experience in HRO, Project Management and Transition Management. Rich Experience in Project Management, Project Management Office, Operations & Customer Support. Sound understanding of office administration with strong analytical abilities. Expertise in working in fast-paced, high-tech environments requiring skills in handling operations teams (non-sales), documentation, people management, client management, presentation / report generation to name a few. Good team player/leader with strong troubleshooting & problem solving skills targeted at achieving team\'s as well as personal goals.• Transition of 3 projects from KAP to SS and Steady State to BAU• 6+ years of Technical experience (Project Management/PMO/Storage/Application Support)• 2+ years Delivery Ops Manager Infrastructure Support Services (Shared Support) using the AGILE methodology• 1 year of Project Management using Hybird (WATERFALL & SCRUM) framework• Qlikview designing and development• SQL (Basic querying for validations)• Managed teams with skills varying from Customer Service to Service Desk support (migrations) and to storage technical support• Broad knowledge in managing & leading projects and people• Headed the PMO team with actively involved into resourcing, financials, risk and compliance and contingency plans• Strong People management, Process management and Analytical skills• Strong technical knowledge and hands on experience on Qlikview (Analytical tool)• Basic knowledge of Storage but capable of analyzing and preparing corrective actions• Hold an active B1/B2 (Business) Visa• Responsible for Process discussions while on Business work permit to Germany• Trained on basic knowledge of AML/CFT Compliance requirements using Udemy• PMI authorized Cybersecurity Foundations: Governance, Risk and Compliance (GRC), ISO 27•••••22 trained

Experience

1. Global Service Operations Manager

   TMF Group

   Sep 2023 — Present · Pune District, IN

   Manage Service desk and Major Incident management operations to support the various business lines Tracking & reporting effective Incident and Problem management Involved into process enhancement and improvement tasks Lead Internal and external compliance aspects for the respective technology streams. Involved in technical automation opportunities and enhancements Involved in Continuous Improvement processes Facilitated team self-development and growth Involved in managing ISO/ISAE & DORA Audits

Education

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom, Business Administration and Management, General

• Pune University

  Bachelor's Degree, Business/Commerce, General

  1996 — 2001

Skills

• Program Management
• Pmo
• IT Service Management
• Pmp
• Leadership
• Business Process
• Ms Project
• Service Delivery
• Resource Management
• Transition Management
• Sdlc
• Project Management
• Project Planning
• Risk Management
• Team Management
• Itil
• Management