Carlos Enrique Ayala
Director, Interaction Analytics @Rdi Corporation
Signup · Get unlimited contacts
WORK HISTORY
Director, Interaction Analytics @Rdi Corporation
Integral part of the Quality and VOC team, Complete understanding of the speech toolkit, Designs strategic speech categories, consults on priorities, designs visual dashboards and ensures the delivery of highly tuned speech algorithms. Owns speech pipeline and connectivity to BI platforms, coaching technology and other technology solutions. Participates in the design, creation and oversight of behavior focused speech categories, dashboards, Auto-Quality forms and targeted Quality studies. Studies include analysis, recommendations of process enhancements/design, training needs and business case components. Will work with Tableau & other technologies to present speech insights to our customers in an intuitive and user friendly way.Other responsibilities include working with executive leaders and business partners to identify further opportunities to increase business value across LOBs. Ensures adherence to data management/data governance, regulations and policies. Provide leadership to analyst, BI staff, project managers and other team members. Strong technology background combined with exceptional people skills.
EDUCATION
Texas A&M University
Bachelor of Science (BS), Economics
SKILLS
ABOUT CARLOS ENRIQUE AYALA
innovation & optimization through voice of the customer analytics
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.