Antonio Gaskin
- Role
- Director of Field Operations at Frontier Internet
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Antonio Gaskin
Hey there! I\'m a Global Operations Executive with over 15 years of experience, and let me…
Experience
Director of Field Operations
Feb 2018 — Present
KEY ACHIEVEMENTS Led a team of 10+ Local Managers and 220 CWA/IBEW Unionized Field Technicians (Installation and Repair and Fiber Network) in Gateway Cities (Southeast LA) territory that delivered a premium service (FiOS Internet, Voice and Video, and High-Speed Internet/Voice.) Provided guidance and support in meeting KPIs for the District, which included boosting Commitments Met, Output Points per 8, Technician Utilization and Service Working, and reducing added Expense and Out of Service (OOS) Mean Time to Repair (MTTR). Delivered positive budget impact by improving productivity initiatives based on KPIs to workgroups and led the team to achieve organizational goals/results via ongoing coaching and performance management. Administered and enhanced numerous procedures, including requirements, gaps analysis, training and development, and new program launches.
Skills
- Contact Centers
- Quality Assurance
- Business Relationship Management
- Team Leadership
- Dsl
- Call Centers
- Microsoft Office
- Microsoft Outlook
- Strategy
- Social Media
- Troubleshooting
- Team Building
- Performance Improvement
- Microsoft Excel
- Microsoft Word
- Performance Management
- Program Management
- Microsoft Powerpoint
- Networking
- Telecommunications
- Strategic Planning
- Business Process Improvement
- Salesforce
- Analytical Skills
- Iphone Support
- Leadership
- Business Intelligence Tools
- Employee Relations
- Management
- Customer Service
- Negotiation
- Software Installation
- Technical Project Delivery
- Call Center
- Data Analysis
- Cross-Functional Team Leadership
- Emerging Leaders
- Process Improvement
- Environment, Health, and Safety (Ehs)
- Technical Support
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