Muskaan Agarwal

Customer Engagement Specialist @Selfridges

London, GB

As part of Selfridges’ luxury retail environment, I represent the Nespresso brand by combining product expertise with exceptional client engagement. This experience has strengthened my confidence in leading conversations, understanding customer psychology, and translating insights into measurable performance-Collaborate closely with a 20+ member team to achieve and exceed store KPIs through strong teamwork and communication-Mentor and onboard new hires, ensuring smooth adaptation to the store’s service culture and operational flow-Interact with 250+ clients weekly, offering tailored recommendations that enhance both customer satisfaction and sales.