Mohd Afzal

Analyst

Role
Analyst at Shopclues
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Mohd Afzal

A result-oriented professional with over 3 years of experience in the e-commerce and…

Experience

  1. Analyst

    Shopclues

    Jul 2024 — Present · Gurugram, IN

    As an Analyst at ShopClues supporting Wish.com, I specialize in customer-end support, primarily managing customer queries and concerns via email. My responsibilities include providing detailed product expertise, ensuring accurate and helpful responses to customer inquiries, and handling escalations to ensure swift and effective resolution. I play a key role in enhancing customer satisfaction by bridging product knowledge and support efficiency.

Education

  • Bhagirath Public School - India

    12th

    2019 — 2021

  • Jamia Millia Islamia

    Bachelor of Business Administration - BBA

    2022 — 2025

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Mohd Afzal — Analyst at Shopclues in Gurugram, HR, IN | Unifers