Mohd Afzal
Analyst
- Role
- Analyst at Shopclues
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohd Afzal
A result-oriented professional with over 3 years of experience in the e-commerce and…
Experience
Analyst
Jul 2024 — Present · Gurugram, IN
As an Analyst at ShopClues supporting Wish.com, I specialize in customer-end support, primarily managing customer queries and concerns via email. My responsibilities include providing detailed product expertise, ensuring accurate and helpful responses to customer inquiries, and handling escalations to ensure swift and effective resolution. I play a key role in enhancing customer satisfaction by bridging product knowledge and support efficiency.
Education
Bhagirath Public School - India
12th
2019 — 2021
Jamia Millia Islamia
Bachelor of Business Administration - BBA
2022 — 2025
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