Afzaal Siddiqui
Regional Manager -service and Spares -east @Montra Electric
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WORK HISTORY
Regional Manager -service and Spares -east @Montra Electric
Directed operations across Eastern India (Bihar, Jharkhand, West Bengal, Odisha, Sikkim, Assam & Tripura), driving growth, efficiency, and customer satisfaction.Improved PSF score from 62% to 82%(Nov’24–Feb’25) and maintained top-performing zone status with NPS ~65% vs national average ~35%.Spearheaded network expansion planning and ensured seamless execution across the region.Analysed market trends to identify new opportunities, strengthen regional presence, and mitigate competitive risks.Redesigned IDK for new dealers (cost-efficient) and rolled out new MSL for L5N, strengthening dealer readiness nationwide.Delivered high-impact field fixes: resolved 91% steering bearing cases (~950 vehicles in 65 days) and 85% MCU firmware upgrades (~745 vehicles in 37 days).Partnered in CFT initiatives, including steering issue resolution, onboarding Salesforce DMS, and leading service alignment in cross-functional projects.Conducted CUFT trials across multiple variants and routes, ensuring product adaptability in challenging markets.Championed customer-focused initiatives such as CRM Call Centre (VOIZ), Roadside Assistance (Across Assist), and Value-Added Services (Wuerth) to enhance brand experience.Conceptualised and launched the MASC (Montra-Authorised Service Centre) model, expanding service accessibility and standardisation.Optimised resource allocation, improving operational efficiency and reducing costs.Manpower development through skill matrix and managerial development through different training.
EDUCATION
Maharshi Dayanand University
Bachelor of Engineering - BE
Maharshi Dayanand University
Bachelor of Technology (B.Tech.)
ABOUT AFZAAL SIDDIQUI
Dynamic automotive professional with over 15 years of expertise in the after-sales and…
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