Aftab Darogar

Senior Manager WFM at IntouchCX

Role: Senior Manager Wfm at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Aftab Darogar

Handling WFM Managed Services for an OTT industry giant.

Experience

Senior Manager Wfm
IntouchCX
Mar 2024 — Present · Hyderabad, IN

Education

Guru Nanak Dev University
B.Sc
1999 — 2003

Skills

Offshoring
Business Process Mapping
Capacity Planning
Process Scheduler
Business Process Improvement
Forecasting
Data Analysis
Contact Centers
Business Analysis
Six Sigma
Workflow Analysis
Operations Management
Cms Avaya
Customer Satisfaction
Scheduling
Performance Metrics
Outsourcing
Team Management
Performance Improvement
Business Transformation
Performance Management
Crm
Totalview
People Management
Call Centers
Transition Management
Avaya
Process Excellence
Mis
Employee Engagement
Workforce Management
Call Center
Iex Totalview
Process Improvement
Vendor Management
Quality Assurance
Bpo
Real Time
Management
Metrics

Contact information

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Work email
•••••@intouchcx.com
Personal email
•••••@•••••.com
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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About Aftab Darogar

Experience

Senior Manager Wfm

Education

Guru Nanak Dev University

Skills

Find verified contacts for anyone on LinkedIn