Aftab Alam
Techno Functional Consultant | 1E Tachyon | ServiceNow | ITSM | Analyst
- Role
- Euc Automation Engineer at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aftab Alam
As an Infrastructure Automation Engineer at Wipro, I design and implement automation solutions to enhance efficiency and optimize IT operations. By collaborating with development and operation teams, I leverage data-driven insights to develop automation scripts and tools that boost system performance, minimize manual errors, and drive continuous improvement initiatives. My focus is on automating recurring tasks, consistently monitoring system performance, and ensuring peak reliability. Through my contributions, I\'ve enabled significant monthly savings of thousands of hours and substantially reduced the manual workload for service desk and OSS teams, driving transformative impact through automation and innovation.
Experience
Euc Automation Engineer
Jun 2025 — Present · Hyderabad, IN
Identify & Automate IT Use Cases: Identify selfheal and KB articles use cases and automate with developers to reduce service desk and OSS engineers workload.• Monitor & Promote Automation: Monitor DEX score and Track usage and promote automated KB articles to OSS and Service Desk teams.• Report to Leadership: Share daily/weekly reports with leadership and management teams on automation benefits and impact.• Collaborate with Cross-Functional Teams: Work with leadership, management, and technical teams to drive efficiency and achieve business objectives.• By implementing these automations we are saving of hours every month.
Education
Aliya High School ,Mau
High School, MPC
2015 — 2017
Maulana Azad National Urdu University, Hyderabad
Bachelor's degree, Mathematics and Computer Science
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Computing System and Infrastructure
D.A.V. Inter College
Intermediate, MPC
2017 — 2019
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