Aftab Alam
Senior Technical Program Manager @Amazon
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WORK HISTORY
Senior Technical Program Manager @Amazon
Berlin, DE
Supporting introduction of new Product and Business lines for Amazon Retail. Working across multiple programs in EU marketplaces. Overall program delivery ownership (current, future roadmap). Multiple workstreams covering whole retail life journey from product ingestion, Customer order journey, back end processing, Fulfilment, communications, Pricing, Delivery promise, Tax and Accounting.
EDUCATION
University of Warwick - Warwick Business School
Master of Business Administration (M.B.A.)
Birmingham University
Artificial Intelligence
Thames Valley University
Business Studies (HND)
Kingston University
Applied Physics with Microelectronice and Computing
SKILLS
ABOUT AFTAB ALAM
Experienced and certified technical Programs manager, Project manager, Systems integrator and technical account manager. Worked in Telecommunications, Internet Service providers, cloud computing (AWS) and eCommerce (Amazon, Virgin) as well as device product delivery (including STB, Modem sticks, mobile phones). In Services sector having worked on large scale projects covering over 40 systems. Including systems spanning over full OSS and BSS space. Including touch-points in the infrastructure area, internal Dev teams, external 3rd party systems, Digital Online Portal platform updates, billing and CRM systems. Complete ownership of technology delivery including managing the full SDLC and Governance controls as well as any dependencies between. Delivered 5 new products to the market. In the product arena, delivered 6 consumer products and upgrades with multiple ODM and OEM\'s to multiple international markets. Remit covering the customer technology customization delivery for supporting launch activities. Supporting full life cycle for development and delivery as well as supporting new customer engagements. In digital transformation area, managed operational improvement process updates including deployment of new tools across a global R&D development employee base. Certified in Project management via PMP, in Program management via MSP as well as Agile certification via PSM. Customer Management * 3rd Party vendor management and delivery.* Full Project Lifecycle Management (SDLC, Delivery Frameworks, Milestone Gates)* Program Management (Risk management, Feature development)* SW feature development (Waterfall, Agile, Design, Testing, Deployment, Support and Warranty)* Coordinating Infrastructure and Systems development * IT (Digital online platforms, CRM systems, Billing systems, Communication systems, plus other OSS and BSS systems)* Mobile Operator certification * Multinational team management * Customer product development (use of reference platforms)* Cellular space including 3G, 4G
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