Afsara Uddin
Customer Service Specialist @Haute Dolci
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WORK HISTORY
Customer Service Specialist @Haute Dolci
Provided comprehensive support across various customer service roles, ensuring customers received a positive and memorable experience. Demonstrated strong interpersonal skills by greeting customers, answering queries, and resolving issues in a timely and professional manner. Collaborated with team members to ensure smooth operations, particularly during peak hours, by optimizing workflows and maintaining high levels of communication to address any operational challenges. Gained valuable insights into day-to-day business operations, including inventory management, order processing, and tracking, as well as customer relations strategies. Contributed to maintaining a well-organized work environment that minimized errors and maximized efficiency. Supported the takeaway service, ensuring accurate order fulfillment, preparation for delivery, and quick turnaround times. Assisted in managing the logistics of orders, ensuring that customers received their meals in a timely manner, while maintaining quality control. Developed strong multitasking skills by handling customer queries, taking orders, and ensuring stock levels were maintained, all while staying organized and efficient in a fast-paced setting. Demonstrated the ability to stay calm under pressure, especially during busy times, and effectively managed the needs of both customers and team members to meet targets and deadlines. Showcased adaptability in a dynamic work environment, assisting with a variety of tasks, from helping customers to managing deliveries and order tracking.
EDUCATION
The Sixth Form Bolton
Economics bussines phycology
ABOUT AFSARA UDDIN
Year 12| Currently studying Economics, Business and Psychology.
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