Afsana Khan

About Afsana Khan

I am an Associate Operations Engineer at AcuityTech, working on Walmart’s identity, security, and operations systems.As a fresher, I bring a unique blend of operations, software engineering knowledge, and IAM expertise.I have strong understanding of SDE fundamentals, combined with hands-on experience in:SailPointIAM operationsPython automationDockerWFS operations toolsSalesforce, Jira, Slack, GScope, Outlook 365I completed my B.Tech from BBDU in 2025, and transitioned directly into a role where I contribute to large-scale systems and secure identity workflows.My goal is to grow as a strong engineer who understands both technology and operations in depth.

Experience

1. Operational Specialist

   Acuittytech

   Jul 2025 — Present

   Managed and resolved 20–30+ Jira tickets per day, ensuring adherence to SLAs and quality standards. Achieved 95%+ accuracy in ticket resolution through structured troubleshooting and process adherence. Reduced repeat issues by 15–20% by identifying root causes and collaborating with cross-functional teams. Supported a high-volume, customer-facing environment for a global client, handling escalations professionally. Maintained 100% compliance with operational and access-related data handling procedures. Supported Microsoft 365 applications including Outlook (email issues).

Education

• Babu Banarasi Das University

  Software Engineering @BBDU, computer science and engineering

• Babu Banarsi Das University, Lucknow

  Bachelor of Technology, Computational Science

• RAJAT GIRLS INTER COLLEGE, Lucknow.

  Intermediate (u.p board), Mathematics and science .

• RAJAT GIRLS INTER COLLEGE, Lucknow

  High school (u.p board)., Mathematics and science