Afroz Khan
- Role
- Software Support Engineer at Phenom
- Location
- Aurangabad, IN
- LinkedIn followers
- 500 followers
About Afroz Khan
Software Engineer with 5 years of experience combining technical support and application…
Experience
Software Support Engineer
Oct 2020 — Present
Involved in development of a Automated flow for the scheduling assistant Alex which helps businesses in recruiting sector to hire candidates seamlessly and faster-> Sound knowledge on Django ORM queries-> Having working knowledge on REST API’s and Web Services-> Work on script writing to fetch scheduling metrics using ORM queries and SQL joins-> Having working knowledge in integrated video conferencing tools to generate the links using API’s like Zoom, Gmeet, MS Teams, BlueJeans etc-> Worked on retrieving data from different integrated email and calendar services like Gmail, Outlook, Exchange used to fetch the conversations and calendar events, sending out emails and creating or updating the invites-> Having working knowledge on Aws services like lambda triggers, SQS, Ecs deployment, Cloud watch logs etc-> Worked on cronjobs which helps in running the daily tasks using cronjobs and celeray task runner-> Troubleshoot and fix the bugs in the existing code in all areas. like frontend, backend, database and resolve cofiguration issues as well-> Resolve customer product issues utilizing technical skills in problem interpretation, checking logs, replications, and utilizing the tracking system, support materials, communications channels, and tools-> Take ownership of customer reported issues and provide the resolution to them within SLA’s-> Having knowledge in fulfilling the customer knowledge gap either in Technical or Non Technical aspects-> Follow standard procedures for proper escalation of unresolved/complex issues to the appropriate internal teams-> Have Interacted with customers to understand their queries through Zendesk, Slack, and Direct Mailing System-> Strong knowledge of Object Oriented programming-> Skills: Python, Django, NodeJs, Angular, ReactJs, AWS, System Design, JIRA, Integrations, Elastic Search, Jinja Template Python etc.
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