Afrin Khan

Customer Experience Manager

Role
Customer Support Manager at The Indian Ethnic Co
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Support Manager

    The Indian Ethnic Co

    Sep 2025 — Present · Mumbai, IN

    Oversee daily customer support operations across chats, calls, and emails. Drive service excellence by leading, mentoring, and motivating the team to deliver timely and effective resolutions. Collaborate cross-functionally to streamline processes, improve customer experience, and maintain high satisfaction levels. Focused on team performance, escalation management, and building a customer-first culture.

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Afrin Khan — Customer Support Manager at The Indian Ethnic Co in Mumbai, MH, IN | Unifers