Afrin Khan
Customer Experience Manager
- Role
- Customer Support Manager at The Indian Ethnic Co
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Manager
Sep 2025 — Present · Mumbai, IN
Oversee daily customer support operations across chats, calls, and emails. Drive service excellence by leading, mentoring, and motivating the team to deliver timely and effective resolutions. Collaborate cross-functionally to streamline processes, improve customer experience, and maintain high satisfaction levels. Focused on team performance, escalation management, and building a customer-first culture.
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