Afridi Shaikh
Senior System Administrator
- Role
- Senior System Administrator at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Afridi Shaikh
IT Operations Manager at Wipro Technologies, progressing from Senior Administrator to Lead and currently managing a PAN India project. Oversee daily operations of a IT support team, ensuring adherence to SLAs, optimizing service delivery, and implementing ITIL-based processes. Skilled in team leadership, incident management, and IT service optimization.
Experience
Senior System Administrator
Dec 2022 — Present · Pune, IN
Adept at transforming customer experiences through expert troubleshooting andcommunication, I elevated client satisfaction to 99%. My skills and adaptability haveconsistently resolved critical incidents, ensuring client delight.
Education
Anjuman Khairul Islams Poona College of Arts, Science & Commerce, Pune
Bachelor of Computer Science, Information Technology
2015 — 2019
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