Afreen Khan
Business HR at Teleperformance | Specializing in Handling Employee Life Cycle and Employee Engagement | Formerly Contributed to Success at Utkarsh Small Finance Bank
- Role
- Officer Business HR at TP
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Afreen Khan
Dedicated and results-driven HR professional with over 2 years of experience in…
Experience
Officer Business HR
Jun 2024 — Present · Mumbai, IN
Handling Employee Lifecycle Management: From Onboarding to Development, Engagement, Performance Management, Retention, and Exit- Manage and resolve agent queries, grievances, and escalations in a timely manner, ensuring adherence to committed timelines and effective issue resolution- Oversee the efficient closure of e-tickets related to employee grievances and concerns, prioritizing timely resolution and employee satisfaction- Spearhead the roll-out and closure of Internal Job Postings (IJPs) within designated timelines, collaborating with the OD team to identify suitable assessment and selection tools and implementing them for IJP selection- Ensure seamless communication and completion of appraisals for all teams, conducting KRO and appraisal audits, as well as performance awareness sessions for employees in TL and above roles- Develop and execute employee listening activities on a quarterly basis, fostering an open and engaging work environment- Implement strategies to control attrition and promote employee engagement, driving site-level initiatives to enhance employee experience and retention- Handle employee relations effectively, including issuing warning letters and Performance Improvement Plans (PIPs) as needed, and conducting exit interviews to gather insights and feedback- Provide coaching and mentorship to employees, supporting their career growth and development, while maintaining strong stakeholder relationships.
Education
Shreemati Nathibai Damodar Thackersey Women's University
Bachelor of Commerce - BCom
2017 — 2018
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