Allison Freeman

Clinical Care Manager @Aetna, A Cvs Health Company

FL, US

As a Clinical Care Manager specializing in Serious Mental Illness (SMI) populations, I provide behavioral health–focused care coordination and support for members with complex mental health needs. I use a holistic, trauma-informed, and recovery-oriented approach to enhance engagement, treatment adherence, and overall quality of life.Key Responsibilities-Conduct comprehensive biopsychosocial assessments for members with SMI to identify behavioral, medical, and social determinants affecting their well-being-Develop individualized, person-centered care plans that address mental health needs, functional challenges, and social supports-Coordinate behavioral health services, community resources, and interdisciplinary care to reduce barriers and promote stability-Utilize structured clinical tools to determine level of care, risk, and intensity of care management for SMI members-Provide therapeutic support, psychoeducation, motivational interviewing, and crisis intervention to members with serious mental health challenges-Advocate for member needs by collaborating with psychiatrists, therapists, primary care providers, hospitals, and social service agencies-Monitor progress toward treatment goals, adjust care plans as needed, and ensure smooth transitions across care settings-Document all assessments, interventions, and care-planning activities in compliance with Medicaid, HIPAA, and organizational standards-Participate in interdisciplinary case reviews, quality improvement initiatives, and outcome tracking for SMI care populations.

Rollins College

Master's degree, Mental Health Counseling/Counselor

University of Central Florida

Bachelor of Arts, Religious Studies