Angela F.
Digital Experience Executive| Delivery Excellence | Enterprise Transformation Leader | Accelerating Growth via Scalable CX & Content Ops
- Role
- Principal Engagement Director - Digital Customer Experience at Capgemini
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Angela F.
I’m a digital experience executive with 20+ years of success helping Fortune 500 organizations optimize customer engagement, content operations, and delivery excellence. My career spans strategy consulting, enterprise platform implementation, and customer success leadership — with a specialized focus on Digital Asset Management (DAM), Content Management Systems (CMS), and scalable experience ecosystems.I\'ve led multimillion-dollar CX transformation programs across life sciences, retail, CPG, manufacturing and telecom. Scaled global delivery teams (100+ FTEs) and agile operating models to improve time-to-value by 40%.Trusted advisor to C-level clients on digital strategy, platform modernization, and operational efficiency.I thrive at the intersection of strategy and execution — empowering clients to innovate faster, scale smarter, and engage customers meaningfully.
Experience
Principal Engagement Director - Digital Customer Experience
Jul 2021 — Present
Adobe Practice Lead for North America engagements within Digital Customer Experience, overseeing delivery of enterprise-wide content and experience transformations. Act as the strategic and delivery lead for programs focused on Digital Asset Management (DAM), Content Management Systems (CMS), and platform enablement across the Adobe ecosystem
Education
Georgia State University - J. Mack Robinson College of Business
MBA, Marketing
Michigan State University
BS, Human Resources (Psychology Cognate)
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