Afnan Khan
Customer Success Manager | CSM
- Role
- Customer Success Manager at Planful
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Afnan Khan
Results-driven Customer Success Manager with 8+ years delivering onboarding, adoption and expansion for SaaS and enterprise customers. Manage mid-market and enterprise portfolios (accounts with $50K–$300K ARR) and consistently drive 10–20% ARR growth year-over-year through playbook-led adoption, proactive risk mitigation and executive engagement. Skilled in Gainsight, Salesforce, SQL, ETL and analytics-driven stakeholder management.
Experience
Customer Success Manager
Feb 2025 — Present · Hyderabad, IN
Portfolio: 50 mid-market and enterprise accounts (avg.$50K–$300K ARR) Launched structured success plans and onboarding playbooks, reducing average time-to-value by ~40% for new deployments. Drove portfolio ARR growth of 10–20% YoY through targeted expansion plays, feature adoption campaigns and executive business reviews. Implemented health scoring in Gainsight to identify at-risk accounts; initiated targeted interventions that recovered a majority of at-risk revenue. Partnered with Sales, Implementation and Product to convert adoption signals into expansion opportunities. Coordinated cross-functional delivery to accelerate issue resolution and improve CSAT. Drove adoption and product utilization across accounts, ensuring customers gain maximum value from their Planful products. Focus on expanding use cases and ensuring customer satisfaction and retention. Developed personalized success plans for each customer, with clear milestones and outcomes. Conducted regular monthly and quarterly reviews to track progress, provide insights, and adjust strategies as needed. Proactively monitored customer health, addressing potential risks and escalated issues in a timely and collaborative manner. Worked with cross-functional teams to ensure swift resolution.
Education
Vidyavardhaka College of Engineering
Bachelor of Engineering - BE
2013 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.