Antonio Figueiredo

About Antonio Figueiredo

I am a Senior Director, Agentforce Engineer at Salesforce, driving AI-powered transformations with Agentforce, Salesforce’s AI autonomous agent platform. With over 25 years of experience in enterprise and product architecture, AI, IoT, and blockchain technologies, I specialize in building and implementing AI-driven solutions that enhance customer engagement, agent productivity, and business efficiency.In my role, I architect and lead AI adoption strategies, ensuring enterprises leverage Agentforce and Generative AI to transform customer service, automation, and conversational AI experiences. I work with global customers, partners, and ISVs, helping them implement and scale AI solutions that drive real business outcomes. My expertise extends to multi-cloud implementations, AI-powered digital engagement, and next-generation CRM applications.Beyond my role at Salesforce, I am a thought leader, recognized by Forbes and HITEC, and an advisory board member at Cornell University\'s Center for Hospitality Industry Research. I am passionate about the future of AI and its impact on business, frequently sharing insights on AI agents, digital transformation, and enterprise AI adoption.My mission is to empower organizations to harness AI’s full potential, optimizing their customer and agent experiences through the power of Agentforce, automation, and intelligent AI-driven workflows.

Experience

1. Senior Director, Agentforce Forward Deployed Engineer

   Salesforce

   Feb 2025 — Present · Boston, MA, US

   As a Senior Director, Agentforce Forward Deployed Engineer, I architect and drive AI-powered transformations with Agentforce, an AI autonomous agent, ensuring seamless and intelligent customer interactions across digital channels. My role blends strategic vision with hands-on technical expertise, empowering enterprises to enhance agent productivity and elevate customer satisfaction through the power of AI and automation.Key Responsibilities:* Technical Architecture & Leadership: Architect solutions that integrate AI, automation, CRM and Data Cloud to deliver superior agent experiences and business outcomes.* AI & Agentforce Strategy: Define and execute the vision for AI-driven customer and agent experiences within Agentforce, leveraging Generative and Predictive AI.* Customer Enablement: Guide customers in adopting and optimizing Agentforce capabilities, ensuring seamless implementation of conversational AI solutions.* Cross-Team Collaboration: Work closely with product, engineering, and sales teams to refine and enhance Agentforce’s capabilities based on real-world use cases.* Thought Leadership: Publish insights, deliver presentations, and engage with the AI and customer success communities to drive awareness and adoption.* Innovation & Continuous Improvement: Experiment with cutting-edge AI advancements to push the boundaries of Agentforce’s potential.

Education

• MIT Sloan Executive Education

  Blockchain Technologies: Business Innovation and Application

• Universidade Estadual de Campinas

  PhD (ABD) Program, Distributed Systems

• Universidade Estadual de Campinas

  MSc in Computer Science, Web Navigation algorithms, Statecharts, compilers

Skills

• Machine Learning
• Open Source
• Application Architecture
• AI
• Mobile Application Development
• Architecture
• Software Design
• Sdlc
• Solution Architecture
• Data Science
• Big Data
• Team Leadership
• Software Development
• Scrum
• Saas
• Soap
• Java Enterprise Edition
• Enterprise Architecture
• Design Patterns
• Artificial Intelligence
• Internet of Things
• Eai
• Mobile Architecture
• Web Applications
• Software Architect
• Software as a Service (Saas)
• Middleware
• Engineering Management
• Agile Methodologies
• Hibernate
• Service-Oriented Architecture (Soa)
• Compliance
• Software Project Management
• Rest
• Map Reduce
• Spark
• Analytics
• Integration
• Soa
• E-Commerce