Afeefa Rafath

About Afeefa Rafath

I\'m a practising Psychologist with 4+ years of experience. My expertise is anxiety…

Experience

1. Eap Counsellor

   Workplace Options

   Jun 2023 — Present

   Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality. • Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate. • Appropriately refer clients to external resources or within WPO as part of our holistic approach. • Maintain clear clinical and task-oriented documentation in case management system. • Practice active listening skills and provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques. • Working with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance. • Develop clear and concise treatment plans for clients with various session models. • Assess clients thoroughly to ensure short-term counselling appropriate. • Follow-through with additional tasks as identified by the clinical management team. • Passion for about providing support to clients from anywhere in the world. • Cultural sensitivity to clients and flexible using a telephonic interpreter as needed. • Competent in using various methods of contact – telephone, video, email, text and live chat. • Any other functional-related instructions and to perform any other duties requested by my supervisor.

Education

• Christ University, Bangalore

  Bachelor of Arts - BA

  2016 — 2019

• Christ Institute of Management, Delhi NCR

  Master of Science - MS

  2019 — 2021