Antonio Francesco de
Service Manager @EstiaTech - Passion for Technology
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WORK HISTORY
Service Manager @EstiaTech - Passion for Technology
Roma, IT
Service Manager @ CKH Innovations Opportunities Development a Telecom Unit of CK Hutchison Holdings of the \"Subscriber intelligence Global Digital Hub\" system which involves several OpCo within Europe Asia and Australia to provide Anti-fraud services such as- Customer identity management services- Subscriber Intelligence services- Customer Profiling;Main responsibilities- Incident & Problem Management- Service Governance: Performance measurement of IT services, providers and partners (KPI, OLA and SLA management)- Reporting: providing KPI performance reports to the main stakeholders on the status of services and anticipating their future needs- Service Design: design of operational processes to facilitate the management of services, related issues and the Customer Experience- Change Management: during the service design phases, contributing to the definition of the service operation requirements; during the release and transition phase, verifying that the service complies with the relevant specifications- Management and Continual improvement of ITIL processes;
EDUCATION
I.T.I.S. G. Marconi
High School, Computer Science
Università degli Studi di Bari
Master’s Degree, Computer Science
SKILLS
ABOUT ANTONIO FRANCESCO DE
IT Manager with over 24 years of experience driving IT innovation and transformation in…
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