Andrea Fernandez-Charris

Lead Medical Assistant & Trainer @East Greenwich Pediatrics

East Greenwich, RI, US

Administer various vaccines weekly, contributing to a 90%+ immunization compliance rate among pediatric patients and educating families on vaccine schedules, infection prevention practices, improving parental compliance, and understanding. Collaborated with providers on quality improvement projects focused on preventive care in pediatric populations.Gained strong grounding in patient care, infection prevention, and pediatric health outreach that informs current public health practice. Provided bilingual pediatric clinical support, including immunizations, developmental screenings, and family education. Designed and administered staff satisfaction and workflow surveys; conducted thematic analysis to identify key barriers to communication, leading to targeted interventions that improved morale and scheduling accuracy. Trained and mentored new staff, developing SOP-aligned training materials and reinforcing adherence to established procedures. Facilitated PDSA cycles to optimize daily huddles, patient flow, and escalation protocols, strengthening care team efficiency and alignment with CTC-RI Optimizing Team-Based Care framework. Trained and supervised medical assistants in infection prevention protocols, pediatric growth/development screening, and trauma-informed care, contributing to measurable gains in patient safety and quality metrics.