Anthony F.

About Anthony F.

Senior Level Engineer with Comptia A+ and over 10 years of experience in information technology, IT architecture, and project management focused on providing strategic direction and ensuring proper execution. Experienced in public and private sectors within the fields of Federal Government/Public Safety, Education, Finance and Healthcare. A proven successful engineer delivering technology solutions on a local, US and international scope.

Experience

1. Incident Manager

   Equifax

   Jul 2024 — Present · Alpharetta, GA, US

   Work on a 24/7 Incident Management Team supporting credit world wide from the US, UK, Australia and Costa Rica.• Support incident restoration and mitigation for major incidents and provided real-time updates to executive teams.• Manage and resolving high-complexity IT major incidents, ensuring effective assignment and utilization of shift resources.• Facilitate major incident Bridge calls, coordinating troubleshooting efforts, and maintaining clear communication across all involvedparties.• Conduct thorough incident analyses, engage with customers to confirm resolution.• Collaborate with cross-functional teams to maintain updated documentation and contribute to the continuous improvement of incident management processes.

Education

• Chubb Institute

  Information Security, Network Security Administration

  2003 — 2005

• University Of Phoenix

  Associates (Partially Completed), Computer Science

  2010 — 2012

Skills

• Technical Support
• Software Documentation
• Software Installation
• Networking
• Virtual Private Network (Vpn)
• Vmware
• Dhcp
• Laptops
• Databases
• Information Technology
• Windows Xp
• Help Desk Support
• Blackberry Enterprise Server
• Vpn
• Access
• Bmc Remedy
• System Deployment
• Servers
• Cisco Technologies
• Active Directory
• Windows Server
• Testing
• Sccm
• Network Administration
• Troubleshooting
• System Administration
• Windows
• Wireless Networking
• Windows 7