Afan Rashid
Computer Science - Machine Learning Student at the University Of Maryland | Data Science Minor | Epsilon Psi Chapter of Phi Beta Sigma | UMD NPHC VP of Accountability
- Role
- End User Engineer at City of Baltimore
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Afan Rashid
I am a rising senior at the University of Maryland, College Park, pursuing a B.S. in…
Experience
End User Engineer
May 2025 — Present · Baltimore, MD, US
Collaborated with senior engineers to deliver technical support and resolve hardware/software issues for desktops, laptops, mobile devices, and peripherals across the organizationTroubleshot, maintained, and optimized end-user systems to ensure high availability, performance, and user satisfactionPackaged and deployed applications organization-wide, leveraging deployment tools to guarantee seamless integration and minimal disruptionDeveloped scripts (e.g, PowerShell, Python) to automate routine tasks and streamline workflows for the End User Engineering teamAssisted with device provisioning, configuration, and imaging, enforcing best practices and security standards throughout the deployment processAuthored and maintained technical documentation, procedures, and knowledge-base articles to promote consistent processes and team knowledge sharingResearched emerging technologies and industry trends to continuously improve end-user support, application packaging, and automation practices
Education
University of Maryland
Bachelor of Science - BS
2022 — 2026
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