Afaf Mahmood
Jira Manager @Principal Financial Group
Signup · Get unlimited contacts
WORK HISTORY
Jira Manager @Principal Financial Group
Oversee end-to-end ticket management, ensuring timely updates and resolution tracking. • Manage and maintain Jira projects, dashboards, and permission schemes. • Collaborate with IT, product and accessibility teams to streamline workflow automation and reporting.• Support Confluence integrations, system access management and process documentation.
EDUCATION
Community College of Denver
Associates in Psychology, Psychology
Roots International College
University of Cambridge - O level
Columbia College
Management Information Systems, Summa Cum Laude. Minor - Psychology
ABOUT AFAF MAHMOOD
Technology professional with a Management Information Systems background and a passion for optimizing complex workflows. Currently supporting agile teams at Princess Cruise Lines by configuring JIRA workflows, managing permissions, and building JQL-driven dashboards that improve visibility and delivery.I bring a diverse technical skill set spanning enterprise tool administration, data analytics, and workflow automation. My experience includes JIRA Server-to-Cloud migration, Smartsheet adoption and reporting, process optimization, and advanced analytics using SQL, Tableau, and Excel to drive informed decision-making and efficiency.This mix of platform governance, automation expertise, and cross-functional collaboration enables me to transform tools like JIRA and Smartsheet into scalable, business-driven solutions that support enterprise strategy and seamless team delivery.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.