Amanda W.
Global Retail Training Manager @Razer
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WORK HISTORY
Global Retail Training Manager @Razer
Lead global retail learning strategy for 17 flagship stores across the U.S, EMEA, and APAC, designing scalable training programs that improve sales execution, onboarding effectiveness, and in-store customer experience.Key Impact & Achievements Owned end-to-end global retail training strategy across 5 regions, supporting onboarding, sales enablement, service excellence, and new product launches.Designed and launched a structured onboarding program for the RazerStore program, accelerating ramp time and improving role readiness for new hires.Developed 40+ interactive eLearning modules, reinforcing product knowledge, sales frameworks, and service behaviors at scale.Built a centralized SharePoint learning hub, improving access to training resources and increasing adoption by store leaders and training teams.Partnered cross-functionally with Product and Marketing to align training with launch priorities and in-store execution.Launched and facilitated global training programs and KOL sessions for major events, including DreamHack.Implemented global training tracking and reporting, increasing visibility, accountability, and completion rates across regions.Introduced coaching workshops to support store leaders and drive consistent performance on the floor.Skills: Global L&D Strategy, Sales Enablement, Onboarding, eLearning, LMS, Stakeholder Collaboration, Performance Tracking
EDUCATION
Thacher School
Diploma, General Studies
University of North Texas
Master of Science - MS, Learning Technology
New York Institute of Photography
Certificate, Professional Photography
U.S. Career Institute
Certificate, Wedding Consultant/Event Planner
New York Institute of Photography
Certificate, Digital Photography
University of Arizona
B.A., Communication
SKILLS
ABOUT AMANDA W.
I design and lead learning programs that drive performance, accelerate onboarding, and scale with the business.With 15+ years in Learning & Development, I specialize in building results-driven training strategies that support sales enablement, customer experience, and workforce performance. My focus is practical learning that improves execution and delivers measurable impact.At Razer, I lead global retail training strategy across onboarding, eLearning, product education, and sales and service enablement. I partner cross-functionally with Product, Marketing, and Sales to support new product launches, reduce time-to-competency, and improve store-level performance worldwide.Previously, as Senior Training Manager at Linksys, I delivered global training programs for audiences ranging from small leadership groups to 500+ learners. I’ve built blended learning ecosystems including eLearning, virtual and in-person facilitation, microlearning, job aids, and video content.Core strengths include learning strategy, sales enablement, onboarding, instructional design, facilitation, and stakeholder alignment. I develop digital learning using Articulate, Adobe, and Camtasia, and I’m comfortable owning programs end to end, from needs analysis through launch and evaluation.I hold a Master’s in Learning Technology (with honors) and bring a business-first mindset to learning leadership.
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