Ana Luisa Esquivel
Patient Experience Leader | Strategic Thinker | Relationship Builder | Goal Driven | Mentor
- Role
- Senior Program Delivery - Patient Experience at Humana
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ana Luisa Esquivel
Dedicated and results-driven professional specialized in the Medicare Advantage Star Rating program. Recognized for consistently achieving and exceeding organizational metrics. Effective bilingual communicator who leverages passion and an unwavering commitment to excellence to produce positive results. In my current role within Humana I am focused on improving patient experience quality metrics by developing and implementing payer initiatives to effectively engage healthcare providers and managed service organizations.
Experience
Senior Program Delivery - Patient Experience
Sep 2024 — Present · FL, US
Education
MIT Sloan School of Management
Executive Certificate, Artificial Intelligence: Implications for Business Strategy Program
Miami Dade College
Associate of Arts (A.A.), Pre-Pharmacy Studies
Crummer Graduate School of Business at Rollins College
Master of Business Administration - MBA, Business
University of Florida
Graduate Certificate, Managed Care Pharmacy Systems
2018 — 2019
Florida International University
Bachelor of Arts (B.A.), Liberal Arts and Sciences
2015
Skills
- Telephone Skills
- Management
- Microsoft Office
- Teamwork
- Pharmacy Practice
- Communication
- Healthcare
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Multi-Task & Handle High-Volume Workloads
- Public Speaking
- Computer Proficiency
- Medical Records
- Leadership
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