Alice Roberts
- Role
- Startup Customer Experience Architect at Zendesk
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Alice Roberts
At Zendesk, we help fast-growing companies make sense of their customer interactions and…
Experience
Startup Customer Experience Architect
Sep 2022 — Present
Build integrations between software applications to create more efficient processes and automation for internal teams, leveraging expertise in Tray.io and Workato. Host weekly live sessions to train early-stage startups to use Zendesk Conduct in-depth customer research to improve the overall customer experience, including creating comprehensive research plans, conducting interviews with customers, and utilizing affinity mapping techniques. Utilize insights from customer research to develop and refine different customer personas, providing valuable user-centered perspectives to inform customer experience strategies.
Education
Springboard
Certification, UX/UI Design
2020 — 2021
Middlebury College
Bachelor's degree, Psychology
2014 — 2018
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