Alex Elekwa

About Alex Elekwa

Experienced Agile Project Manager and ServiceNow Professional with a decade of expertise…

Experience

1. Servicenow Deveeloper Engineer

   CVS Health

   Apr 2021 — Present

   Design, develop, and implement ServiceNow solutions to address business requirements and improve operational efficiency. • Integrate ServiceNow with third-party systems and applications using REST/SOAP APIs and other integration methods.• Work collaboratively with stakeholders to gather requirements, prioritize tasks, and define project scopes and timelines.• Offer technical guidance and support, resolving complex issues and enhancing system performance.• Perform unit testing, system testing, and user acceptance testing to ensure the quality and reliability of ServiceNow solutions Develop and maintain comprehensive technical documentation, such as design specifications, implementation guides, and user manuals.• Keep abreast of the latest ServiceNow features, releases, and best practices to inform development strategies.• Conduct detailed unit testing and facilitate user acceptance testing (UAT) across teams.• Develop processes by studying information needs, validating design with users and technical resources, studying systems flow, reviewing data usage and work processes, investigating problem areas, and following the organization\'s standards.• Work closely with integration teams on third-party application integrations.• Continuously seek ways to optimize and improve existing business processes and configurations.• Diagnose and solve issues, resolving sophisticated system problems, and managing workflow rules, data validations, and object customizations.• Ensure the latest application release is implemented promptly with minimal or no disruption to IT/HR operations. Build custom integrations and automation between SN and Workday to improve user experience.