Alvaro Duran
Network Administrator | Healthcare IT | VoIP & Network Infrastructure
- Role
- Network Administrator (Voice & Network Infrastructure) at Kaiser Permanente
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Alvaro Duran
Motivated and detail-oriented telecommunications engineer with a solid foundation in telecommunications technologies and network infrastructure. Proficient in designing, implementing and troubleshooting telecommunications systems. Strong interpersonal and communication skills, problem-solving abilities, and a commitment to delivering high-quality solutions with a passion for building business connections. Strong demonstrated ability to identify customer needs, conduct market research, and contribute to tailored solutions that drive customer satisfaction and revenue growth. Eager to apply my technical expertise, sales experience, and entrepreneurial mindset to contribute to the success and expansion of a dynamic telecommunications organization.
Experience
Network Administrator (Voice & Network Infrastructure)
Dec 2025 — Present · Los Angeles, CA, US
Network Administrator specializing in Cisco voice infrastructure and network operations within a hospital and healthcare environment, supporting critical communications systems across multiple medical facilities while maintaining strict medical network security and compliance standards.Responsibilities & Impact:• Support and troubleshoot Cisco IP phones (digital, analog, and wireless) using Cisco Unified Call Manager (CUCM)• Resolve incidents and manage changes through ServiceNow ticketing system• Provision and activate VoIP and data switch ports using centralized switch administration UI• Configure static routing for printers, cameras, and specialized network medical devices• Install, replace, and relocate: IP phones, Analog phones / Fax lines• Support voicemail systems, shared lines, wireless Cisco phones, and headsets• Maintain and support voice closets, emergency circuits, and central voice infrastructure• Perform on-site hardware swaps, including switches and voice equipment• Provide multi-site field support, commuting to regional hospital and clinic locations• Document procedures, changes, and implementations using Microsoft 365• Coordinate daily operations using Microsoft Teams• Ensure compliance with healthcare security protocols protecting patient data and end users
Education
UCAB - Universidad Católica Andrés Bello
Bachelor's, Telecommunications Engineering
2012 — 2018
E.U Madre Matilde School
Bachelor's, Sciences
2005 — 2011
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