Adwoa Ampomah
Certified Scrum Master (CSM & SAFe 6) | Agile Team Contributor | Former Recruiter with Project Coordination Expertise | Passionate About People, Process & Purpose
- Role
- Medicare Benefits Advisor (Client-facing Role with Process Management Focus) at Allstate
- Location
- Fredericksburg, VA, US
- LinkedIn followers
- 500 followers
About Adwoa Ampomah
As a Certified Scrum Master (CSM) and SAFe 6 Scrum Master, I bring a people-first, results-driven mindset and over 8 years of experience leading cross-functional collaboration, stakeholder engagement, and continuous improvement in fast-paced environments.My professional background includes success in talent acquisition, project coordination, customer relationship management, and process optimization—all highly transferable to Agile frameworks. Whether facilitating effective communication, managing multiple priorities, or aligning team efforts with organizational goals, I’m passionate about delivering consistent value.I’m now focused on transitioning into a full-time Scrum Master role where I can combine my leadership skills with Agile principles to foster team growth, remove blockers, and promote transparency and iterative progress. Certified Scrum Master (CSM) SAFe 6 Scrum Master Project & Process Management Stakeholder Communication Coaching & Team EmpowermentLet’s connect if you\'re looking for a driven Scrum Master or Agile team collaborator who can make an immediate impact!
Experience
Medicare Benefits Advisor (Client-facing Role with Process Management Focus)
Jun 2023 — Present
Managed complex client cases independently across 29 states, ensuring timely resolution and compliance—mirroring backlog ownership and prioritization- Collaborated with cross-functional teams to match client needs to appropriate Medicare plans, akin to stakeholder alignment in Agile- Leveraged CRM systems to track conversations and follow-ups, maintaining transparency and contributing to continuous process improvement- Operated in a fast-paced environment with high adaptability—skills that translate directly into managing Agile team cadence and responding to changing priorities.
Education
Scrum Alliance
Certified Scrum Master (CSM)
2024
Old Dominion University
Bachelor of Science, Speech-Language Pathology/Pathologist
2008
Northern Virginia Community College
Certificate, Administration of Justice
2012 — 2014
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