Adway Dutta Gupta
Amazon || North America | Customer Support Specialist | Live Calls 📞 | Email and Tech Support Executive
- Role
- Customer Service Associate at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Adway Dutta Gupta
Hello, Thank you for viewing my profile. My name is Adway Dutta Gupta. I have…
Experience
Customer Service Associate
Jul 2024 — Present
I specialize in providing first contact support to customers across the North American region through direct calls.1. Handling a high volume of customer inquiries and resolving issues promptly by utilizing Amazon\'s AC3 system.2. Assisting customers with technical issues related to Amazon\'s products and services, including account management and order processing.3. Logging and updating customer interactions in the system, ensuring accurate and up-to-date records.4. Coordinating with other departments to escalate and resolve complex issues.5. Consistently meeting and exceeding key performance indicators (KPIs) such as first-call resolution, average handle time, and customer satisfaction scores.
Education
Netaji Subhash Engineering College
Bachelor of Technology - BTech
2024
Netaji Subhash Engineering College
Diploma
2017 — 2020
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