Anmoldeep Singh
Workplace Support Specialist @Solactive
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WORK HISTORY
Workplace Support Specialist @Solactive
Toronto, ON, CA
Delivered enterprise-level technical support across multi-site environments, resolving hardware, software, and connectivity issues.• Supported meeting rooms, A/V equipment, telephony systems, and collaboration tools such as MS Teams to ensure reliable daily operations.• Provisioned, configured, deployed, and decommissioned laptops, workstations, and mobile devices using automated imaging and MDM tools.• Owned the device lifecycle and asset management processes, covering procurement, inventory control, vendor engagement, maintenance, and compliant decommissioning.• Administered Active Directory and Microsoft 365 user accounts include account provisioning, deprovisioning, security group assignments, and shared drive permissions.• Managed identity and access controls including SSO, MFA, user permissions, and lifecycle operations across SaaS platforms such as Microsoft 365, Wordpress and Atlassian.• Executed PowerShell scripts to automate account provisioning/deprovisioning, shared mailbox permission management, monthly printer reports, and application audits.• Administered and maintained SaaS applications, cloud services, and physical servers as required.• Created and maintained documentation for troubleshooting, system configurations, IT assets, and standardized operating procedures.• Managed small to medium-sized IT projects and contributed to infrastructure upgrades and technology initiatives supporting organizational growth and security.
EDUCATION
Athabasca University
Bac, Computing and Information systems
Seneca Polytechnic
Under-graduate Diploma, Computer Systems Networking and Technical Support
ABOUT ANMOLDEEP SINGH
IT Operations Specialist with 6+ years of experience delivering enterprise workplace and infrastructure support across healthcare, financial services, and global organizations. Currently a Workplace Support Specialist, I bring deep expertise in Microsoft 365, Entra ID (Azure AD), Intune, IAM, ITSM, and endpoint management within complex, security-driven environments.I focus on optimizing IT operations at scale — improving onboarding efficiency, strengthening identity and access governance, enhancing user enablement, and driving service reliability.Key impact areas:• Reduced onboarding provisioning time by 80% through workflow redesign and automation• Enabled secure remote access for users during large-scale workforce transition• Maintained 98%+ SLA compliance in enterprise environments• Led cloud migration and VoIP platform transitions with minimal operational disruption• Improved service efficiency by 30% through self-service and knowledge management initiativesI’m motivated by building scalable, secure, and user-centric IT ecosystems that support business growth and operational resilience.
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