Adam Sroka
Associate Director, Workforce Management
- Role
- Associate Director - Workforce Management at IQVIA
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Adam Sroka
Known for bringing clarity and steady leadership to complex, large-scale environments…
Experience
Associate Director - Workforce Management
Jan 2022 — Present · Durham, NC, US
Drive business performance by aligning staffing strategy, service levels, and operational execution to support revenue continuity, client satisfaction, and program scalability.• Lead workforce planning and performance strategy for Patient Access & Affordability operations, including forecasting, capacity planning, scheduling, and service-level optimization across omnichannel support (phone, text, chat).• Leverage large-scale data analysis to inform leadership decisions and align staffing, resources, and operational priorities for improved performance.
Education
University of North Carolina at Chapel Hill
Political Science & American History
1999 — 2003
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