Adrija Bose
Functional Consultant at HighRadius with expertise in SaaS implementations.
- Role
- Functional Consultant - Customer Success at HighRadius
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Adrija Bose
Hi! I’m a B2B SaaS Customer Success Consultant with over 3 years of experience helping enterprise clients boost retention, drive product adoption, and grow their accounts. I’ve had the chance to improve customer satisfaction by over 20% and consistently hit SLA targets above 98%, all by focusing on thoughtful support, clear communication, and solving real problems. In my role as a Functional Consultant, I enjoy diving deep into product issues, implementing smart configuration changes, and leading initiatives that make the platform more scalable and user-friendly.A little about me — I’m originally from Kolkata and completed my B.Tech at KIIT. Outside of work, I’m passionate about painting, trekking, and traveling — all things that keep me curious and energized. I’m also a black belt in karate, and I love playing basketball and running to stay active and focused.I’m excited about the opportunity to bring my skills in stakeholder alignment, process optimization, and customer engagement to a company that values innovation and growth. I’m eager to collaborate with teams that are driven to deliver measurable outcomes and create meaningful customer experiences. Joining such a company would be a great way for me to continue learning while contributing my strengths in communication, problem-solving, and strategic thinking.
Experience
Functional Consultant - Customer Success
Jan 2025 — Present
Improved customer satisfaction (90%) and reduced churn through defect resolution, configuration enhancements, and targeted user training on enterprise SaaS platforms.Consulted Fortune 100 Enterprise clients on Order-to-Cash (O2C) SaaS implementations, aligning functional needs with platform capabilities to drive adoption and value.Optimized customer relationships through cross-functional collaboration with Consulting, Product, and IT teams, speeding resolution of complex issues in FSCM, O2C, and Strategy Planning.Retained high ARR churn-risk accounts by conducting technical value assessments (e.g, “Day-in-a-Life” sessions), boosting NPS, usage, and stakeholder alignment.
Education
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor of Technology - BTech, Electronics and Instrumentation Engineering
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