Adrien Semo-Masse
Customer Success Manager @Meltwater
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WORK HISTORY
Customer Success Manager @Meltwater
Ville de Paris, FR
Meltwater empowers companies with a suite of solutions that spans media, social, consumer, and sales intelligence. By analyzing ~1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner of choice for global brands making an impact.• Results: 80% gross retention rate on my 2024\'s portfolio base, 120% yearly target achievement, n°1 CSM FIPS region (France, Italy, Portugal, Spain),+12% product usage accross my porfolio vs. world standard, 300k+ up/cross sales impact through 50+ upsells and growth on renewal for my account executive.• 82.3% Gross retention H1 2025• 200k up/cross sales impact H1 2025• Owner of the largest MidMarket accounts (200k+ ACV) and leading the global workshops for French speaking users.• Full ownership of a 2M+ portfolio ranging from CAC40 - SBF120 companies to mid market dynamic actors like agencies, industrials, government entities and football clubs (Warner Bros, BeIN Sports, OM, Salomon Sports, Adecco, AMF, FFT, Editis.)• Ensuring an in-depth understanding of the product and media intelligence KPIs (Online Press and Social Media) to provide a best-in-class relationship with daily support, onboardings, trainings and proactive reach-out for relevant use cases related to- PR content (press releases and wires)- Social media engagement tool, strategy and reporting- Media monitoring strategy and reporting- Detection of Influencers (Journalists and Bloggers)- Manual Social Media and Press Reports
EDUCATION
ESSCA
Master 2, Consumer good marketing
Saint Laurent LPND
Bac ES
Uppsala University
Echange universitaire, International business & Marketing
ESSCA budapest
Master 1 (M1), Marketing
ESSCA
Licence, Économie
ABOUT ADRIEN SEMO-MASSE
Dear network,I’ve joined Salesforce and am now based in Dublin.Salesforce helps organisations connect data, teams, and customers on a single platform to drive growth, efficiency, and better customer experiences. I work at the intersection of technology, business performance, and execution, focused on delivering tangible outcomes rather than surface-level metrics.Outside work, I’m originally from the Paris region. You’ll usually find me following football—often at the Parc des Princes supporting Paris Saint-Germain—or training at the gym. I keep a strong interest in current affairs and global dynamics, which naturally feeds into how I approach business and technology.Views expressed are my own. a••••••••@meltwater.com
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