Adrienne Dickens

About Adrienne Dickens

Adrienne is a Customer Experience leader who champions efforts to use consumer behavior and feedback to enhance and promote product/service offerings with the goal of maintaining high levels of customer satisfaction. She has the unique ability to transform data into actionable insights to improve the customer experience. SELECTED ACCOMPLISHMENTS• Led staff to successfully execute quality Client Services for a business portfolio of $30M.• Developed Tableau dashboards to identify trends and monitor Customer Experience feedback.• Performed Root-Cause-Analysis to highlight areas of improvement regarding customer touch points involving website, phone, email and mail channels.• Established Mobile Surveys to double customer feedback use to restructure Customer Experience efforts.• Primary author for presentation materials developed for internal leadership and/or clients at each company worked.• Spearheaded a direct mail program with Staples which generated $4M in incremental revenue. • Developed regional promotion plans for education event which resulted in revenues comprising 20% of the nation’s program revenues • Developed GM corporate wide MBA Summer Intern seminar • Produced Women\'s automotive education seminarSpecialties:Relationship Building • Customer/Client Experience • Data Analysis and Visualization using Tableau • Staff Development • Brand Marketing • Product Marketing • Advertising • Promotions

Experience

1. Chase Auto Marketing Strategy Lead

   JPMorganChase

   Oct 2021 — Present

Education

• The Wharton School

  MBA

• Cornell University

  B.S.

Skills

• Advertising
• Crm
• Business Development
• Business Strategy