Adrienne Aiken

Licensing Executive @Microsoft

Support and deliver sales negotiations and contract solutions while adhering to compliance and policy in an effort to solve customer\'s needs and drive revenue. • Rich experience executing contract solutions through a variety of Microsoft Licensing Programs: EA, EAS, MPSA, SelectPlus and Open Value • Vast knowledge of Microsoft Volume Licensing products: Office, Windows, Servers and Online Subscription Services – O365, M365, Dynamics, and Azure • Frequent collaboration with legal, compliance, product groups and field sellers • Manage customer’s contractual needs and requirements • Make active improvements to the post-sales experience by collaborating with Sales Excellence, Commercial Executive community and other key stakeholders • Identify trends and communicate accordingly in effort to drive efficiency, scale and policy changes • Backstop for all post-sales licensing issues– responsible for making and executing strategic decisions that solve customer needs, all the while adhering to my fiduciary responsibility to Microsoft • Subject Matter Expert (SME) on partnership and negotiations with Commercial Executive community