Adrienne Vickery
Associate Vice President, Fraud Management Shared Services @TD
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WORK HISTORY
Associate Vice President, Fraud Management Shared Services @TD
Strategy and multi-year roadmap for Canadian Fraud Management • Process Improvement to drive continuous expense savings.• Customer strategy & insights, fraud education for colleagues & customers • Platform implementations & operational readiness/change • Colleague Experience and Communication including Inclusion & Diversity• Colleague onboarding and continuous learning journey
SKILLS
ABOUT ADRIENNE VICKERY
Passionate and motivated leader with proven ability to lead teams towards a vision and strategy in a performance-based culture delivering results for customers and shareholders alike. Demonstrated success at leading businesses towards transformational change while driving efficiency and maintaining an engaged team, delivering $80MM+ in improvements. Unique ability to work collaboratively with technology partners to translate business problems into technical solutions. 30+ years of experience across multiple areas of financial services including Call Centre, Operations, Analytics, Strategy, Technology and Lean Six Sigma process improvement.
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