Adrienne Smith

About Adrienne Smith

I am a recent graduate from Georgia State University. I received two bachelor’s degrees in Business Administration, specifically Marketing and Managerial Sciences. With my passion for marketing, I hope to further my expertise in Social Media Marketing and advertising to purse a career in this field.I am currently a Customer Service and Recovery Agent for Chick-fil-A Inc. in Restaurant Customer Support. I served at Chick-fil-A Atlanta and Glenwood Place for 4 years prior to becoming Staff in May 2023. While serving in the restaurant, I held positions as a Team Leader and Assistant Restaurant Marketing Director. I look forward to connecting with you all.

Experience

1. Customer Support and Recovery Agent

   Chick-fil-A Corporate Support Center

   May 2023 — Present · Chick-fil-A Support Center, GA

   Serving Customers, Operators, and Team Members locally and nationally with one common goal, to make it easy with care.• Resolves Customer inquiries (those can be technical or non-technical in nature) via phone, online, or other support channels.• Leverages our Customer Support Management system to open case for Customer, research common answers, resolve issues and questions, and document case notes as needed.• Uses Customer Service competencies to actively listen, effectively communicate, solve problems, show empathy, and work efficiently in different systems and support channels.• Continuously learn and practice customer service skills• Follows standard operating procedures and is empowered to use sound business judgement to determine when exceptions need to be made• Ability to effectively tailor communication style to differing audiences.• Manages own workload independently and efficiently.• Quickly learns a wide variety of topics and new initiatives to provide Customers with the latest and relevant solutions to their inquiries.• Problem solves and troubleshoots a variety of issues, using technology and a myriad of Customer Support systems.• Researches and grasps technical and on technical information across multiple tools while talking to Customers• Acquires new skills in technical troubleshooting as necessary• Shares expertise with others as necessary• Uses knowledge to resolve customer issues and questions, ensuring accuracy and quality of information• Leverages Quality Assurance feedback for personal and professional development• Reviews KPIs as necessary to ensure role performance is adequate and implements improvements as necessary

Education

• Georgia State University - J. Mack Robinson College of Business

  Bachelor of Marketing

  2016 — 2020

• South Cobb High School

  General Education

  2012 — 2016

• Georgia State University - J. Mack Robinson College of Business

  Bachelor's degree

  2016 — 2020