Adrienne B.

About Adrienne B.

I am a versatile and result-driven Manager dedicated to achieving excellence in planning…

Experience

1. Compliance Manager - Retail

   ShipBob

   Aug 2025 — Present · US

   Review retailer compliance guides and develop concise documentation within the WMS to ensure fulfillment teams adhere to requirements.•Maintain and update the B2B retailer requirements matrix and shared associate documentation to reflect current standards.•Continuously monitor retailer compliance changes and update WMS workflows and training materials accordingly.•Collaborate with Product and Engineering teams to scope and enhance WMS features that support retailer compliance.•Partner with Sales Operations to identify and prioritize key retailers requiring compliance support.•Lead investigations into retailer chargebacks, identifying root causes and implementing corrective actions to prevent future occurrences.•Analyze chargeback data, generate insights, and support operations in developing corrective action plans.•Leverage chargeback trends to identify operational inefficiencies and inform improvements in B2B training and processes.•Collaborate cross-functionally to establish and track KPIs related to retailer compliance performance.•Develop and manage a compliance calendar to coordinate training sessions, platform updates, and regulatory changes.•Support the Training team in documenting and updating B2B Standard Operating Procedures (SOPs) as needed.•Conduct periodic billing audits to ensure adherence to scope and prevent unnecessary costs from out-of-scope activities.

Education

• The Art Institute of Philadelphia

  Fashion Marketing