Adriene Matsudaira

About Adriene Matsudaira

Hospitality & Operations Leader with Forbes Five-Star service training and over a decade of experience spanning the Food & Beverage industry and Workplace Operations Management. Known for curating seamless, well-organized operations with strong business acumen and a people-first mindset. Passionate about creating exceptional experiences through food, travel, art, and events that tell meaningful stories. Bright personality included — sunglasses optional.

Experience

1. Senior Community Lead

   WeWork

   Oct 2022 — Present · Orange County, CA, US

   Progressed through three roles, managing multi-site operations, team development, and hospitality-driven workplace experiences across Orange County. Known for training market-wide staff, delivering top-tier service, and leading market to profitability.Leadership & Impact- Selected for global inaugural cohort of Senior Community Leads (50 globally); mentor for new cohorts- Interim Community Manager (4 locations), supporting business continuity and team leadership. OC Market - April 2025: 1.3K accounts, 3.2K members- Designed and led a monthly collaboration call for 11 OC Associates; trained 12+ team members across roles and markets- 2nd-round interviewer for Southern California recruiting- Selected as ambassador for USC Global Support, Employee Incentives, and Partnerships teamsPerformance & Metrics- Achieved perfect 100 NPS (Medallia Relationship surveys, 2023–2024); ranked #1 in US + Canada 2024- Increased Lakeshore occupancy from 31% to 82% in 6 months (717 desks)- Drove 370% increase in Google reviews (204 new reviews in 2021); Park Tower +93%, Lakeshore +24%- Opened Park Center (2018)- Reached 100% occupancy in 9 months. Supported 6 additional building launches in 2019- Produced 3–6 weekly events (up to 175 guests); secured 80%+ sponsorship through loyal vendor/member relationships

Education

• California State University-Long Beach

  Bachelor of Science (B.S.), Hospitality Administration/Management

Skills

• Hospitality Industry
• Revenue Analysis
• Microsoft Office
• Sales
• Cuisine
• Microsoft Word
• Concierge Services
• Opening Hotels
• Food Service
• Hotel Management
• Hiring
• Property Management Systems
• Catering
• Outlook
• Yield Management
• Micros
• Hospitality Management
• Fine Dining
• Windows
• Customer Satisfaction
• Guest Service Management
• Hospitality
• Event Management
• Banquets
• Resorts
• Meeting Planning
• Hotels
• Restaurant Management
• Menu Costing
• Food & Beverage
• Customer Service
• Front Office
• Food
• Menu Development
• Wine
• Banquet Operations
• Culinary Skills
• Pre-Opening
• Microsoft Excel
• Powerpoint