Adrien Kephart
Rolex Boutique Manager @Watches of Switzerland Group PLC
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WORK HISTORY
Rolex Boutique Manager @Watches of Switzerland Group PLC
Lead and manage the full client experience for Rolex at WOSG Official Rolex Jeweler locations, ensuring seamless in-showroom, online, and follow-up journeys. Collaborate with showroom leadership and Rolex teams to develop and implement strategies, resources, and technologies that elevate luxury client engagement. Design and execute weekly and monthly action plans, including client consultations, hospitality offerings, and personalized communications to strengthen relationships. Conduct weekly training and briefings to align showroom and Rolex staff on brand initiatives, service standards, and client experience goals. Oversee execution of showroom and boutique events in partnership with marketing, enhancing brand visibility and client loyalty. Implement and monitor WOSG hospitality programs, ensuring high standards in service, efficiency, and client communication. Analyze client journey data to identify opportunities for improved engagement, operational efficiency, and brand differentiation. Provide feedback and insights to Rolex leadership, supporting continuous improvement of showroom practices, technologies, and training.
EDUCATION
IUT de Nantes
DUT
Lycée A. Briand, St Nazaire, France
Bachelor of Commerce
SKILLS
ABOUT ADRIEN KEPHART
Experienced Luxury Retail Manager with over 18 years of expertise in boutique leadership,…
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