Adrien Chazerans
Senior Customer Success & Partnerships Manager @Clearer
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WORK HISTORY
Senior Customer Success & Partnerships Manager @Clearer
clearer.io is a unified e-commerce platform with specialized apps — including reviews, loyalty and search — to help online brands streamline operations and accelerate growth.• Manage daily request for 50+ customers through a CRM ticketing system• Responsible of the end-to-end customer lifecycle from onboarding to renewal, escalation calls and customer satisfaction• Launched go-to-market strategy for the french market• Build agency partnerships from 0 to 10+• Identify and represent Clearer.io on industry event• Reporting directly to the Senior Director of Growth EMEA
EDUCATION
ESCD 3A – International Business School
2 Masters, International Project Manager - Business Marketing & Corporate Social Responsability
SKILLS
ABOUT ADRIEN CHAZERANS
Hi there With over 10+ years in tech and SaaS, I help companies building meaningful relationships with customers and partners. I\'ve managed the full customer lifecycle, from onboarding to renewal & expansion, for B2B accounts. I also have led teams of up to 10 people, handling everything from recruitment to performance management and KPI tracking.I love teamwork and cross-functional collaboration. I enjoy exploring new ideas, driving changes, creating trust and team spirit to boost performances and ensure lasting customer satisfaction.If you\'re working in SaaS customer success, client relationship, building partnerships or simply want to chat, let\'s connect! Always happy to exchange ideas!
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