Adrianne Thompson

About Adrianne Thompson

As a Master of Network and Communications Management graduate, I bring 9 exhilarating years of hands-on experience in orchestrating and optimizing robust local area networks (LANs) and critical data-center operations across diverse platforms like Windows, Mac, and Linux environments. I thrive on the challenge of designing, implementing, and meticulously maintaining complex routing (OSPF, EIGRP, BGP) and switching protocols (STP, ISL, VTP), quality of service (QoS), and network redundancies, all to build an infrastructure that\'s not just functional, but truly optimal. I\'m a dedicated Network Engineer with a proven track record of excellence, consistently elevating existing network infrastructures and ingeniously solving intricate implementation challenges. My approach is highly organized and detail-oriented, backed by excellent verbal and written communication skills and solid project management abilities. I\'m a strong critical thinker and equally successful whether collaborating with a dynamic team or driving projects independently.

Experience

1. Network Engineer - Fda

   Peraton

   Jul 2024 — Present · MD, US

   Managing and optimizing LAN configurations, protocols, and inventory, ensuring high availability and robust network operations. Resolving complex LAN connectivity issues, including advanced troubleshooting of switches, routers, and cabling infrastructure. Developing and maintaining critical network documentation, serving as a key resource for operational continuity. Serving as a primary escalation point for Tier 2 LAN support, effectively resolving escalated incidents and service requests.Provided expert guidance to Tier 1 support, elevating their diagnostic and resolution capabilities. Collaborating extensively with senior LAN Engineers to tackle the most intricate network challenges.Continuous monitoring of network hardware, ensuring adherence to performance and configuration standards. Directing vendor engagement for equipment repairs and problem restoration, ensuring swift resolution and transparent communication. Supporting a large government network infrastructure serving over employees. Executing Plug-and-Play (PNP) deployments utilizing Cisco DNA Center.

Education

• Keller Graduate School of Management of DeVry University

  Master's degree, Network and Communications Management

  2019 — 2020

• DeVry University

  Bachelor's degree, Network and Communications Management

  2012

Skills

• Customer Service
• Microsoft Office
• Computer Hardware
• Hardware
• Ccna
• Windows 7
• Team Building
• Software Installation
• Security
• Cisco Nexus
• Network Administration
• Technical Documentation
• Technical Support
• Troubleshooting
• Cisco Ucs
• System Administration
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Hardware Installation
• Communication
• Desktop Support Management
• Leadership