Adrianne Brown
- Role
- Head of Member Success & Human Resources Coe Business Partner at Scripta Insights
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Adrianne Brown
With over 25 years of experience leading strategic planning and operations in customer…
Experience
Head of Member Success & Human Resources Coe Business Partner
Jul 2022 — Present
Lead strategy and execution of clinical and non-clinical member support teams of a high-growth, venture-backed healthcare IT company, focused on lowering pharmacy benefit costs, using data analytics to identify savings opportunities, making prescription drugs more affordable. Assess processes and activities, make recommendations and implement enhancements to achieve the desired future state.(This includes performance management, script optimization and playbook creation, sales enablement for representatives, on-boarding, training, etc.) Further develop and deliver the analytics, measurement, and business reporting to provide strategic insights that drive growth opportunities and required investments Develop and lead operational plans, budgets, and performance KPIs that consistently exceeds targets Report on established critical metric targets daily, weekly, monthly as appropriate Recommend and deliver on a plan to successfully balance in-sourced and outsourced teams if needed Partner with sales, account management, marketing, and operations teams to develop forecasts Serve as a passionate voice of the customer, delivering insights to Product, Marketing, and other business units stemming from service interactions. Partner with Product, Engineering, and outside vendors (both current and future) to assess the current platform and technology, recommend and help drive the future state to enable your business goals and provide business cases to support investments.(Includes telephony contract, CRM, e-commerce transaction platforms, call routing, NPS delivery, workforce management systems, analytics platforms, etc.) Drive our culture as a seasoned and passionate leader, motivating and enabling others on and off the team, in geographically dispersed staff base, to perform at their best
Education
University of Tennessee, Knoxville
Accounting
1990 — 1991
University of Memphis
BBA, Human Resource Management
1992 — 1996
University of Phoenix
MBA, Business Administration
2004 — 2007
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