Adrian Costello
Vice President, Client Growth @Cloudstaff
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WORK HISTORY
Vice President, Client Growth @Cloudstaff
London, GB
Leading client growth in North America and EMEA, with inside sales teams based in the US, UK and Latin America. Responsible for driving organic growth while building and developing strategic partnerships that minimise client churn.• Number one region for growth globally• Working colloboratively with new logo sales team to win new clients and ensure a seamless onbaording expierence. • Personally responsible for growing the largest staretgic partnerships
EDUCATION
Bury College
Music Technology
ABOUT ADRIAN COSTELLO
Passionate and committed individual with over 17 years contact centre experience. 14 years of leadership experience, working in demanding, innovative and fast-paced customer service environments. A proven track record of exceeding KPI’s, leading large operations and project delivery. Extensive experience operating at a senior level and an outstanding record of success in transforming customer experience, and driving positive change in complex organisations. Delivers improved service through effective use of technology, adjustment of processes and ways of working and, above all, engaging leadership. Recognised for expertise in building mutually beneficial relationships with colleagues and clients, modelling a harmonious and respectful working culture and celebrating success. Driven, pro-active professional who has experience in leading both in-house and outsourced operations, in the UK and offshore. Extremely flexible and can travel in both the UK and internationally. Based in London/Manchester.Key skills• Outsourcing/Offshoring/Homeworking/BPO• Customer Experience• Telecommunications/Utilities• Innovation• Executive Level Stakeholder Engagement• Resource/Capacity Planning• Contract/Commercial Management• Complaints Management• Operations/Service Delivery• Strategic Partnership Building• Large Scale Recruitment• Multimillion Budget Control
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