Adrian C.
Sr Customer Success Manager, Strategic Accounts @Definitive Healthcare
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WORK HISTORY
Sr Customer Success Manager, Strategic Accounts @Definitive Healthcare
Framingham, MA, US
Build strategic, trust-based partnerships with MedTech and Biopharma clients to align SaaS solutions with business goals and deliver measurable value through executive engagement and data-driven success planning. Exceeded 2025 renewal retention quota and earned President’s Club recognition for outstanding commercial performance. Drive adoption, expansion, and long-term growth through clear objectives, defined metrics, and continuous strategic alignment.
EDUCATION
University of Illinois Chicago
Bachelor of Science - BS
Harper College
Associate's degree
Liberty University
Master's degree, Business Administration and Management, General
University of Illinois Chicago
Bachelor's degree, Biology, General
ABOUT ADRIAN C.
MBA-educated Customer Success Leader specializing in SaaS for MedTech and Biopharma. Proven track record of driving expansion, retention, and executive alignment while advancing solutions that improve healthcare quality and innovation.
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