Adrian Brady-Cesana

About Adrian Brady-Cesana

I have been working in Customer Experience, Customer Success, Customer Service, Sales, Marketing and Sales Operations Management and Consulting for 20+ years. I\'ve had the pleasure of working in leadership roles at ACV Auctions, Hometeam, onefinestay, H.Bloom, and 150+ other companies, since founding CXC. I\'ve developed an in-depth understanding and appreciation for what it takes to succeed in businesses as well as the importance of understanding the power of implementing a cohesive business strategy focused on the The Four CX Pillars: Team, Tools, Process & Feedback. Today I spend much of my time working with our amazing clients at CXC helping them optimize the Four CX Pillars. I\'m also the host of of a top 10 CX/CS Business podcast called The CXChronicles Podcast, a weekly show that interviews customer focused business leaders from across the world. Lastly I have a book on Amazon called \"The Four CX Pillars To Grow Your Business Now - The Customer Experience Playbook.I\'ve started several of my own companies including; RPM Marketing, Property Armor, Simply Travel, Maids of Manhattan, American Buddha Co, WNYCatering, WNYBnB & most recently CXChronicles, as well as the CXChronicles Podcast. I love building the “bonfire”’phase of any business. Please feel free to reach out, I\'m always open to discussing new business opportunities and meeting new connections for the future!

Experience

1. Founder and Chief Experience Officer

   Cxchronicles

   Sep 2020 — Present · Buffalo/Niagara, NY, US

   Companies spend $1.24 trillion annually on software with 20% CAGR over the next 5 years.The reality is most companies struggle with their SaaS utilization rates, averaging around 30% & require continued optimization, on-demand support & training.Globally they are collectively losing $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence. AI has changed the world faster than expected & every business will need support transitioning over the next decade.We work with teams, tech stackS, & customers to drive success across The Four CX Pillars™: Team, Tools, Process, and Feedback & build their AI foundation. Our mission is to make customer and employee happiness a habit. The Voice of the CustomerOur CXChronicles Podcast brings proven strategies, expert insights, and real-world case studies from leading customer-focused executives. Immediate CX/CS/RevOps LeadershipInstantly add a seasoned CX/CS/RevOps expert to your team without the high cost of hiring a full-time executive. Maximize ROI with Actionable CTAsWe audit and optimize customer experience, retention, and revenue operations to improve customer lifetime value, renewal rates, and satisfaction. Proven Success Across IndustriesWe have helped businesses reduce churn, improve CSAT, optimize tech stacks, and scale efficiently, unlocking millions in growth opportunities.What We Offer Custom Content – Thought leadership, exposure, and direct access to our global CX Nation. On -Demand Services – Assess and optimize The Four CX Pillars™. CXC Healthzone – See how your CX stacks up, access benchmarks & insights IRL/Custom Events – Engage your audience with expert-led discussions. Let’s Talk! Ready to optimize your CX, CS, and Growth strategy to scale your business?Tune into our top rated Customer Focused Business Podcast on your favorite podcast player including; Apple, Spotify & Amazon!

Education

• State University of New York at Plattsburgh

  B.S., Business Marketing/Entrepreneurship

  2003 — 2007

Skills

• Operations Management
• Crm
• Leadership
• Customer Relations
• Strategy
• Sales
• Social Media
• Account Management
• Quality Assurance
• Entrepreneurship
• Management
• Sales Management
• Operations Research
• Customer Experience
• Sales Operations
• Customer Service
• Business Development
• Negotiation
• Email Marketing
• Corporate Sales Management
• Marketing
• Marketing Strategy